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City of Holyoke Police Department
Technical Services Bureau
911 | Research | Evidence & Property | Communications | Electronics | Permits | Criminalistics | Records | Fleet

The Bureau is commanded by a captain and is the technical/support arm of the police department providing radio dispatch and communication between the marked beat cruisers, the public and other law enforcement and public safety agencies.  This bureau also provides for:

  • The processing and storage of evidence and property,
  • Maintenance of electronic equipment such as in-cruiser mobile data terminals,
  • Specialized motor vehicle crash reconstruction,
  • Firearms training,
  • Education and training,
  • Record processing and storage,
  • Uniform crime reporting,
  • Computer aided dispatch and computerized records management systems,
  • Criminal Justice Information System computer link,
  • Maintains the AFIS (automated fingerprint identification system),
  • Maintains the NCIC (National Crime Information Center) computers,
  • Staffing of the Criminalistics Lab, among other activities. 

The following divisions, sections and units fall under the command of this bureau.

911 Info Bullet Item 911 Police, Fire or Emergency Medical Services
9-1-1 is a three-digit telephone number that you can call 24 hours a day for police, fire or emergency medical services. It saves valuable time in an emergency. According to nationwide statistics, it can take up to 2 1/2 minutes to find your telephone directory and another 30 seconds to locate the correct number. In an emergency, 3 minutes is a long time - time that can be saved by remembering to call 9-1-1!
Linked Bullet Item Click here for additional 9-1-1 information
Holyoke Police Department Bullet Item Research and Planning Division

This Division is staffed by a Captain who is responsible for maintaining the training records for all departmental employees.  The Captaint also insures that each employee is provided the necessary training to comply with state mandates in addition to specialized training for a particular field of expertise.  The Captain is in the process of computerizing training records so that career development can be tracked. 


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Holyoke Police Department Bullet Item Evidence and Property Division

The Evidence and Property Division is staffed by two police officers who catalog and manage over 10,000 pieces of evidence and property per year.  These officers also handle the destruction of confiscated firearms, illegal drugs and evidence once cases have been disposed.  The division also has the responsibility for maintaining the chain of evidence in all cases handled by the Holyoke Police Department. 

Our Evidence/Property Room is presently being computerized and each individual case will be bar-coded for improved tracking and maintaining of the chain of custody. When directed by the courts, these officers also destroy approximately 500 pieces of evidence per year.

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Holyoke Police Department Bullet Item  Communications Division

The Communications Division is staffed by one police officer and eleven civilian dispatchers, operating on three watches (8:00 a.m. to 4:00 p.m., 4:00 p.m. to 12:00 a.m. and 12:00 a.m. to 8:00 a.m.), seven days a week and twenty-four hours a day.  The division is commanded by a lieutenant who is also in command of our Records Division.  This division is the first point of contact for citizens requesting police services. 

The Communications Division dispatchers receive in excess of 50,000 calls for service (CFS) each year and an unknown number of incoming telephone calls of a non-emergency nature as the Communications Center is the central receiving point for ALL incoming telephone calls to the police department.  This division is responsible for receiving, monitoring, transmitting and relaying calls for emergency services to appropriate public safety agencies.  The dispatcher operates telecommunications equipment such as emergency and non-emergency telephones, radios and maintains complete records of all communications transactions through computer functions and tape recording equipment.  The Center obtains and processes confidential records and related situations.  The Center is responsible for maintaining constant communication with police units working the streets of the city to ensure their safety.

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Holyoke Police Department Bullet Item Electronics Division

This division is staffed by one police officer who oversees the operation and maintenance of the police department’s two-way radio communications system consisting of three remote repeater radio sites within the City of Holyoke, 4 voted receiver sites, 34 Mobile units and 180 portable radios.  Two sites handle the main radio frequency for day-to-day operations between Police Officers in the field and the Communications Division.  A third site is used for communications between the Records Division and patrol units. 

In addition to voice communication, the Electronics Division maintains the mobile data terminal (MDT) network for the exchange of data between the Records Division, National Crime Information Center (NCIC) and Massachusetts Registry of Motor Vehicles Information with officers in the field.  This officer is also responsible for the in-house telephone system, and the Emergency 911 (E-911) recording system. Additionally, this officer is a Certified Motor Vehicle Crash Reconstructionist responsible for the investigation of serious and/or fatal motor vehicle crashes in the City of Holyoke.

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Holyoke Police Department Bullet Item Permits Division

This division is staffed by one police sergeant who is responsible for processing all permits related to firearms.  This division is the central processing point for companies, organizations, businesses or private individuals requesting officers to work outside paid details.  The current rate of pay for outside detail officers is $44.00 per hour ($49.00 where alcohol is served) with a minimum of four hours as set by union contract. 

Any companies, organizations, businesses or private individuals wishing to avail themselves of the services of an off duty officer to work an outside paid detail should telephone (413) 322-6900 and ask for extension 505.  The Permits Section office hours are Monday through Friday, 7:00 a.m. to 2:00 p.m. (excluding firearms permits).  Firearms permits are processed between the hours of 12:00 p.m. to 4:00 p.m., on Tuesdays and Thursdays.  Any question please call (413) 322-6900 ext. 503). Method of payment is by personal check or money order paid to "The City of Holyoke."  The fee is $100.00. Proof of residency is required for all new and renewal applicants. A drivers license along with a current utility bill/cell phone bill showing applicants name and Holyoke address will be required. 

Cancelling a Police detail. If you are calling to cancel a police detail after 2:00 p.m. Monday thru Friday, YOU MUST call 413-322-6900 and inform the main dispatcher of the cancellation and details. Simply leaving a message will not absolve you of responsibility to pay for the officer hired.

Tag Sale permits. No tag sale shall be held unless a permit has been obtained from the chief of police at least seven days prior to said sale. Permits shall be on a form designated by the chief of police with a fee of $5.00 to be paid by the applicant. No more than two permits per calendar year shall be issued to an individual or household.

Taxi License Application. Taxi/Livery applications, will be filed with the Records Division. The hours of operation are 8:00 a.m. to 4:00 p.m., Monday through Friday. A valid MA License, 2 passport sized photos and a $5.00 application fee, are required at the time of submittal.  Applicants must complete all portions of the application process in person, at the Holyoke Police Department Records Division.  Any questions please call (413) 322-6970.

This Section also processes Loud Speaker permits and permits to allow stores to open early on Holidays, and Parade permits.

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Holyoke Police Department Bullet Item Criminalistics Division

This division is staffed by one police officer who is certified in state court as an expert in fingerprint identification.  This officer also processes and classifies over 2,000 fingerprints of arrested subjects per year.  This officer processes over 40 firearms per year for prints, has identified close to 40 individuals who gave false names upon being arrested, and identified over 10 individuals per year from latent prints left at crime scenes.  The officer assigned to this division processes over 4,000 print related activities per year.  The officer also develops film and uses modern techniques to lift latent prints from oddly shaped objects such as firearms, appliances, etc.

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Holyoke Police Department Bullet Item Records Division

The Records Division operates seven days a week, twenty-four hours a day and is staffed by 4 full-time senior clerk typists, 6 part-time senior clerk typists, 3 police officers and one contracted network administrator.  The Records Division is responsible for the processing of all reports, written or computerized.  The division provides information to the public, sworn personnel and any requesting law enforcement entity.  One of the three police officers assigned to the division maintains the operational ability of all in-house computer equipment and the interfacing with other law enforcement databases.  The civilian personnel processes taxi licenses, registers sex offenders, and provides statistical data as directed by the chief of police.  The members of this division also process and prepare crime reporting through the National Incident Based Reporting System (NIBRS).  

Each year this division processes over 9,500 incidents, 3,300 arrests, 1,900 motor vehicle crash reports, 2,500 tows and 350,000 record checks.  Our intranet presently consists of approximately seventy computer work stations throughout police headquarters and at various satellite locations, we maintain over a dozen mobile units, interface with the Criminal History Systems Board (CHSB), the State Identification Unit through the Automated Fingerprint Identification System (AFIS), and the Hampden County Superior Court. Through the CHSB we also interface with the Massachusetts Instant Records Check System (MIRCS) for the processing of firearms licensing and the Registry of Motor Vehicles (RMVWeb) for license and photo searches.

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Holyoke Police Department Bullet Item Fleet Maintenance Section
This division is staffed by a police officer who is responsible for ensuring that the vehicles are maintained and ready for use on the streets.  This officer is responsible for 25 marked cruisers, 15 unmarked cruisers, 1 prisoner transport vehicle, 1 ERT/Mobile Command vehicle, and 2 utility vehicles.  This officer ensures that each police cruiser, support and utility vehicle is properly serviced (oil, grease, emergency equipment, tires, etc.) so that they are ready to be used by uniformed and detective officers to perform their duties.  This officer maintains computer records such as inventory, repair, oil change, etc. on all police vehicles.
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  Captain Matthew Moriarty
Captain 1
Sergeants 2
Police Officers  
Evidence/Property 2
Fleet/Xing Guards 1
Records 2
Crime Lab 1
Permits 1
Communications 0
Dispatchers 12
Records Civilians  
Full-Time 3
Part-Time 4
Total 29
The Research & Planning Division
Captain Matthew Moriarty








Dispatcher Deanna O'Neill
The Communications Center
Criminialistics Division Photo
The Ciminalistics Division
Sr. Clk. Typist Heather Lowe
Records Division
Fleet Maintenance Section
City of Holyoke Police Department, 138 Appleton Street, Holyoke, MA 01040 | P: 413-536-6431 | F: 413-532-7583
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